FREQUENTLY ASKED QUESTIONS

Q: My password isn’t working and when I click ‘forgot username or password’ to reset it, I’m not receiving the ‘reset password’ email.
A: The ‘reset password’ email may have gone to your junk or spam folder. If you don’t see it in there, please call the office at 519-765-4450 and we can assist in resetting it from our end.

Q: Can other bidders see my user name/email address?
A: No, you are the only one that can see that information. It shows up to other bidders as the first and last letter with four asterisks in between (eg. A****z).

Q: I believe I won items in the recent auction, but didn’t receive an emailed invoice.
A: You can view all of your invoices when logged in by clicking on the invoices tab at the top of the screen in the black bar.

Q: How do I pay my invoice online?
A: Once logged in, click on the invoices tab at the top of the screen in the black bar. Click ‘view’ beside the invoice you are wanting to pay. Then click the blue ‘pay invoice’ button. Select the pick up or ship option. If you have a saved credit card in your account, you can select it or enter a new credit card. Then click the blue ‘charge card’ button.

Q: How do I arrange shipping?
A: No need to call the office. Please reply to you invoice email following the auction stating that you require shipping and confirm the address on your invoice is correct to ship to.

Q: How much will it be to have my items shipped to me?
A: We would have to know the items you have purchased or plan on purchasing along with the postal code/zip code they will be shipped to. From there we will obtain a price through either Canada Post or our shipping broker based on weight, dimensions and location being shipped to.